How do I proceed with payment after placing my order?
How do I upload my prescription?
Once you have your prescription it’s as easy as uploading it at the point of checkout. We will register that prescription with the Australian Border Force and Therapeutic Goods Administration (TGA). You are be covered from that point. All of your information is secured and is simply attached to your consignment. We do not store your prescription against your account for your privacy.
Read on for instructions on how to upload your prescriptions, depending on what kind of device you are on.
If you’re shopping on mobile ?
Take a photo with your phone – Just click the “Choose a file / Take a photo” button and select “Take photo or video”. Your camera will open and you can take a photo of your prescription. Then click “Use photo” and you’re done.
If your camera shows a black screen, this likely means your web browser doesn’t have permission to access your camera. Simply enable the camera in your device/app settings and return to our uploader.
Use an image from your phone – If you have already taken a photo of your script; you can click the “Choose a file / Take a photo” button and select “Photo Library” or “Browse”. Select the image you want to use and then “Add”. Easy
Use a file or image from your computer – To upload a photo or file of your script; you can click the “Choose a file / Take a photo” button. Select the image or file that you want to use and then “Open”. That will upload your script and you’re covered from that point. TGA and Customs currently only accept 4.4MB PDF, PNG, JPG & JPEG files.
All images need to be clear and readable. If your file is not readable by a customs or TGA officer you may have your package destroyed and face potential fines, so please ensure you get a good picture or use a good file.
TGA and Customs only accept 4.4MB PDF, PNG, JPG & JPEG files. Our uploader has been set to only accept these types of files, so if you are having trouble please change the file to a suitable type.
Australian customs DO intend to randomly check incoming freight. All orders shipped to Australia and its environs will require us to attach what you submit, but it is your responsibility to ensure you have a valid & current prescription.
If you submit false documentation you risk severe penalties – justvapes Australia does not take on responsibility in verifying your prescription is genuine. We will assign your consignment with what you submit to us.